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 Shipping Policy

Thank you for shopping at Togrou ! Following are the terms and conditions that constitute our Shipping Policy.

All orders are processed within 24 hours of order placement, excluding weekends or public holidays

WORLDWIDE

FREE EXPRESS SHIPPING for order over $100!

Orders under $100 are a flat rate charge of $4.00 for express shipping.

The estimate delivery time is 7-15 business days*.

If you have not received your items within 15 business days of placing your order please email us at sales@togrou.com with your order number and we will  track your delivery for you immediately. 

 

Tracking your order

A tracking number will be emailed to you once your order is processed and leaves our warehouse, you may use it to track your parcel with logistics company.

If you’re not at home to sign for the delivery, your parcel will be left in a safe place if the delivery driver believes it is safe to do so. If the parcel is too big, or if the driver believes it is not safe to leave the parcel, they will leave you a card for collecting your parcel at your local Post.

If you do not wish Australia Post to leave your order in a safe place when you’re not at home to sign for the delivery, please ensure that you provide clear instruction in the “Delivery Instruction” part when place your order with us.

Please contact us with email: sales@togrou.com